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Candidate Testing Experience

Prior to Exam Day

• Candidates are instructed to arrive at test center not earlier than 15 minutes prior to exam appointment. 
• Candidates are reminded to bring two forms of identification;  one must  be a valid government issued photo bearing ID.  Acceptable photo IDs include federal and state issued IDs, valid driver’s licenses, U.S. military IDs, and passports.
• Candidates will receive reminder notices via e-mail of their scheduled appointment.  Notices include location, date, time, directions, exam name, ID requirements, User ID/Password requirements, and other information regarding the exam.
• Without proper ID, exam appointments will be considered missed appointments.

Candidate Check-in

• Proctor verifies candidate’s appointment and confirms candidate’s ID; enters ID information into system
• Proctor reviews test center security requirements with the candidate
• Proctor escorts candidate to assigned testing station and stays until candidate launches exam system
• Candidate must enter unique user ID and password to launch examination 

Exam Administration

• Test navigation tutorial familiarizes candidate with system, describes how to select responses, mark items for review, and manage progress through exam
• Candidates may take a brief practice exam to further familiarize themselves with the testing process prior to actual exam launch
• System informs candidates when actual test is to begin. Instruction screens provide general information about exam, scheduled breaks (if permitted), and additional information
• Exam questions may display charts, graphs, computer generated images, photographs, streaming audio, and video

Optional Exam Review

• At end of exam, candidates see a review screen and can review questions they’ve marked for review or questions left unanswered.
• Candidate can review responses and can return to items they choose or have marked
• Candidate controls the review or may choose not to review at all

Candidate Satisfaction Survey

• Survey is voluntary
• Candidate may provide feedback on exam experience
• Survey information is used to monitor the quality of the candidate experience and improve processes or test center environment
• Survey covers exam registration and scheduling, fee collection, proctor care, testing environment, ease of use of the testing system, overall customer service, and other relevant topics.

Post-exam Check Out and Candidate Results

• Proctor conducts automated review to confirm completion of exam process
• Proctor prints diagnostic Examination Results Report for candidate
• Results report may provide next steps in Licensure/Certification process